Cancellation Policy

Cancellation

If you need to cancel please contact us immediately.

For cancellations made between 7 to 14 days before your booking you will be liable for the 50% balance.

For cancellations made after this time or by failing to take up the booking without cancelling you will be liable for the total amount. 

For the avoidance of doubt, cancellations made to non-refundable bookings will not be entitled to any refund.

Non Availability

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. 

We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability will not extend beyond this refund.

Insurance

We strongly recommend that you take out comprehensive cancellation insurance that covers UK self-catering holidays due situations such as adverse weather, ill health and bereavement.

Haddock Hideaway
The Old Coach House, The Stones, Castleton, Hope Valley. S33 8WX
Telephone: 01433 621595 or 07890 050196 |  Email: haddockhideaway@gmail.com
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